Terms of service

Terms of Service

Effective Date: August 5, 2025

Welcome to ZonePetz! These Terms of Service ("Terms") govern your access to and use of our website, services, and products provided by ZonePetz ("we", "us", or "our"). By using our website (https://zonepetz.com), you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

1. Use of Our Website

By accessing or using our website, you confirm that you are at least 18 years old or have legal parental/guardian consent. You agree to use the site only for lawful purposes and not to misuse or interfere with its normal operation.

2. Products & Orders

We strive to display accurate product information, pricing, and availability. However, we reserve the right to:

  • Refuse or cancel any order for any reason

  • Limit the quantity of items purchased per person, household, or order

  • Modify or discontinue products without notice

If an item is out of stock or pricing is incorrect, we will notify you and issue a refund if necessary.

3. Payment

All prices are listed in GBP (£) and include applicable taxes unless otherwise stated. Payment must be made in full at the time of purchase using one of our accepted payment methods (e.g., credit card, PayPal, Shopify Payments).

We use secure third-party payment processors and do not store your payment details on our servers.

4. Shipping & Delivery

Please refer to our Shipping Policy for details on delivery times, shipping methods, and regions we serve. ZonePetz is not responsible for delays or issues caused by courier services or incorrect address information provided by the customer.

5. Returns & Refunds

Please refer to our Return & Refund Policy for full details. You have the right to return eligible items within 30 days of delivery. Some items, like perishable goods and personalized products, may not be eligible for return unless defective.

6. Intellectual Property

All content on this website — including images, text, logos, graphics, and product designs — is the property of ZonePetz or its content suppliers and is protected by UK and international intellectual property laws.

You may not reproduce, distribute, modify, or exploit any part of this website without our prior written permission.

7. Limitation of Liability

To the maximum extent permitted by law, ZonePetz shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products.

We do not guarantee that the website will be error-free, uninterrupted, or free of viruses or other harmful components.

8. User Accounts (if applicable)

If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activity under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

9. Third-Party Links

Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the content, privacy practices, or terms of those websites.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated effective date. Your continued use of the site constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts in that jurisdiction.

12. Contact Us

If you have any questions about these Terms, please contact us:

ZonePetz Support Team
📧 Email: support@zonepetz.com
📍 Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
📞 Phone: +44 20 7946 0857