Privacy Policy

Privacy Policy

Effective Date: August 5, 2025

Welcome to ZonePetz. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information in a variety of ways, including:

Information You Provide to Us:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party providers)

Automatically Collected Information:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on the website

  • Referral URLs

We use cookies and similar technologies to collect this information and improve your experience.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Send order updates and promotional emails (you can opt out anytime)

  • Improve website functionality and user experience

  • Prevent fraud and enhance security

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with trusted third parties to help operate our business, including:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping carriers (e.g., Royal Mail, Evri)

  • Marketing tools (e.g., email platforms)

  • Analytics services (e.g., Google Analytics)

All third parties are required to handle your information in accordance with this Privacy Policy.

4. Data Retention

We retain your information only as long as necessary for the purposes set out in this Privacy Policy, or as required by law.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Correct or delete your personal information

  • Object to or restrict certain data processing

  • Request data portability

To exercise any of these rights, please contact us at:
📧 support@zonepetz.com

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means, we cannot guarantee absolute security.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that a child has provided us with personal data, we will delete it immediately.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

ZonePetz Support Team
📧 Email: support@zonepetz.com
📍 Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
📞 Phone: +44 20 7946 0857