Shipping policy
Shipping Policy
Effective Date: August 5, 2025
Thank you for shopping with ZonePetz! We are committed to delivering your order quickly, safely, and efficiently. Below you will find all the information about our shipping process, delivery times, and related questions.
1. Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Locations
We currently ship to:
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All regions of the United Kingdom (England, Scotland, Wales, and Northern Ireland)
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Select international destinations (please contact us for details)
3. Delivery Times
United Kingdom:
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Standard Shipping: 2–4 business days
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Express Shipping: 1–2 business days
Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak seasons.
4. Shipping Costs
Shipping charges are calculated at checkout based on your location and the selected shipping method.
We often offer free standard shipping for orders above a certain amount — check the homepage or promotions banner for current offers.
5. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and a link to track your parcel in real time.
6. Delays & Lost Packages
While rare, shipping delays may occur due to unforeseen circumstances. If your order is significantly delayed or appears lost in transit, please contact our support team so we can assist you promptly.
7. Delivery Issues
If your parcel arrives damaged, is missing items, or was delivered to the wrong address, please contact us within 7 days of delivery. We’ll work with you to resolve the issue quickly.
8. Customs & Duties (For International Orders)
For orders shipped outside the UK, customs fees, import duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
9. Contact Us
If you have any questions regarding shipping or your order status, feel free to reach out:
📧 support@zonepetz.com
📍 Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
📞 Phone: +44 20 7946 0857